Cancellation, Rescheduling and Refund Policy

Last updated: 21/09/2026

4.1 Individual sessions

A client may request rescheduling by contacting [EMAIL] at least 24 hours before the scheduled start time. A request received later may be treated as a late cancellation and the session may be charged, except where mandatory law requires otherwise or Invisiu38 agrees due to exceptional circumstances.

4.2 Cancellation by Invisiu38

If Invisiu38 cannot deliver a confirmed session, the client will be offered rescheduling or a refund for the undelivered session, as appropriate.

4.3 Packages and programs

The validity period, number of sessions, cancellation conditions and any refund calculation for a package or group program will be stated before purchase. Insert the specific rules for each offer and ensure they are consistent with mandatory consumer law.

4.4 Digital content and personalized reports

Where digital content or a personalized report is supplied immediately, any request for immediate performance and any legally required acknowledgement concerning withdrawal rights must be captured clearly before delivery. Do not rely on this clause alone. Configure the checkout wording and process based on the exact type of digital content or service.

4.5 Statutory rights

Nothing in this Policy limits rights that a consumer has under mandatory Romanian or European Union law. Where a statutory right of withdrawal applies, the website must provide the required pre-contract information and model withdrawal form.