Consumer Information and Complaints (ANPC)

6.1 Pre-contract information

Before a consumer places an online order, display clearly: the provider’s legal identity and contact details; the main characteristics of the service; the total price and applicable taxes; payment and performance arrangements; duration and termination conditions, where relevant; cancellation and withdrawal information; complaint handling; and any technical requirements for digital services or content.

6.2 Complaint handling

Consumers may submit a complaint to [COMPLAINT EMAIL]. Include the booking or order reference and a clear description of the issue. Invisiu38 will acknowledge and address complaints within the period stated in its internal complaint procedure and as required by applicable law.

6.3 ANPC and alternative dispute resolution

The website footer or consumer-information page should include the current official information and presentation required for access to the Romanian consumer protection authority and applicable alternative dispute resolution mechanism. The exact ANPC wording, links and visual elements must be checked immediately before publication because official requirements and online dispute resolution mechanisms may change.

6.4 Model withdrawal form placeholder

Use this section only where a statutory withdrawal right applies and after legal review.

To: ________________________________

I/We hereby give notice that I/We withdraw from the contract for the following service: ________________________________

Ordered on: ________________________________

Consumer name: ________________________________

Consumer address: ________________________________

Signature, only if submitted on paper: ________________________________

Date: ________________________________